Cy-Napea® Cyber Cloud includes a fully integrated Remote Monitoring and Management (RMM) module designed to help service providers deliver superior IT administration, proactive monitoring, and automated maintenance across client environments. Built with a security-first architecture and powered by AI, the RMM system enables real-time visibility, intelligent automation, and seamless integration with cybersecurity and backup services—all from a single console.

Architecture and Integration

• Unified Platform Design
  RMM is natively integrated into the Cy-Napea® Cyber Cloud console and uses the same agent as other modules. This eliminates the need for separate deployments and ensures consistent data flow across backup, security, and management layers.
• Security-First Approach
  All RMM operations are aligned with secure code development practices and major compliance standards such as NIST. The system includes built-in self-defense mechanisms to prevent tampering and unauthorized access.
• Native Integration with Cybersecurity Modules
  RMM is tightly coupled with Cy-Napea® XDR, vulnerability assessment, patch management, and anti-malware monitoring. This enables full-cycle protection and coordinated response.

Monitoring and Administration

• Device Discovery and Asset Management
  Uses Device Sense™ technology to automatically detect and inventory hardware and software assets. Includes geolocation tracking and real-time status updates.
• System and Hardware Monitoring
  Tracks CPU, memory, disk health, network activity, and system uptime. Supports configurable alerts and thresholds for proactive issue detection.
• Anomaly-Based Monitoring
  Uses machine learning to detect abnormal behavior and performance degradation. Reduces alert fatigue and improves incident accuracy.
• Microsoft 365 Management
  Monitors security posture, user activity, and configuration status across Microsoft 365 tenants. Supports user provisioning and policy enforcement.

Automation and Response

• AI-Assisted Scripting
  Enables technicians to automate routine tasks using intelligent script recommendations. Supports custom scripts for remediation, configuration, and maintenance.
• DeployPilot™ Software Deployment
  Uses AI to optimize software rollout across endpoints. Reduces deployment errors and ensures compatibility with target systems.
• Auto-Response Actions
  Executes predefined actions in response to detected issues. Includes service restarts, patch application, alert suppression, and endpoint isolation.
• Patch Management with Fail-Safe Logic
  Applies security and feature updates using AI-based patch stability scoring. Automatically rolls back failed patches to maintain system integrity.

Remote Support and Access

• Built-In Remote Desktop and Assistance
  Provides secure, high-performance remote access to endpoints. Supports Windows, macOS, and Linux workloads.
• Session Management and Chat
  Allows technicians to initiate remote sessions, communicate with users, and perform diagnostics in real time.
• Quick Remote Actions
  Enables rapid execution of common tasks such as reboot, service restart, and file transfer without full remote control.

Security and Compliance

• Vulnerability Assessment
  Scans endpoints for known vulnerabilities in operating systems and third-party applications. Prioritizes remediation based on severity and exposure.
• Anti-Malware and Firewall Monitoring
  Tracks the status of endpoint protection tools and firewall configurations. Flags outdated or disabled components.
• Self-Defense Architecture
  Prevents unauthorized modification or termination of RMM agents and scripts. Ensures continuous protection and operational integrity.

Strategic Benefits

• Enables proactive IT management and rapid issue resolution
• Reduces technician workload through intelligent automation
• Enhances endpoint security posture with integrated monitoring
• Improves client satisfaction with faster response and transparent reporting
• Scales effortlessly across diverse environments with minimal overhead