Cy-Napea® Cyber Cloud includes a Managed Detection and Response (MDR) service designed specifically for service providers who require expert-level threat monitoring, investigation, and response—without the overhead of building an in-house security operations center (SOC). The MDR module is fully integrated into the Cy-Napea® platform and leverages external SOC expertise to deliver 24/7 protection, incident triage, and recovery coordination.

Core Capabilities

• 24/7/365 Threat Monitoring
  Provides continuous monitoring of client endpoints by a world-class, outsourced SOC team. Detects and analyzes threats in real time using telemetry from EDR and XDR modules.

• Outsourced Incident Investigation
  Security analysts investigate each incident, prioritize critical threats, and provide detailed forensic insights. Enables rapid triage and informed decision-making.

• Integrated Response and Recovery
  Supports remediation actions including containment and recovery. Built-in recovery options allow seamless restoration of affected systems through the Cy-Napea® platform.

• Single-Click Provisioning
  MDR services can be activated instantly for any client. Once enabled, the SOC team begins monitoring and responding without requiring additional configuration.

• Prioritized Threat Visibility
  Consolidates incident data across endpoints, networks, and cloud workloads into a unified dashboard. Enables service providers to track threat status and response outcomes.

• Scalable Across Clients
  Designed to support MSPs managing diverse client environments. Offers flexible service levels and response options based on client needs and protection plans.

• Compliance and Reporting
  Provides continuous reporting, audit trails, and incident documentation aligned with regulatory standards such as GDPR, HIPAA, and ISO 27001.

Operational Model

• The service is delivered by an external MDR vendor who receives incident data from workloads protected by EDR/EDRR or XDR/XDRR.

• The vendor performs triage, investigation, and response actions based on available telemetry and protection policies.